Reader protection

Problem with an order from a site we rank?

Tell us what happened. We read every report, reply within 3 business days, and where you allow it we raise the issue with the vendor directly. Reports also count: a pattern of unresolved complaints lowers a service’s score in our rankings.

What we can and can’t do

We are an independent review site, not the seller, so we can’t force a refund. We can press the vendor, and their response affects how we rank them.
Contact the vendor’s own support first if you haven’t yet; many issues resolve there. Your payment provider is the formal backstop for a failed purchase.
Include your order ID or a receipt if you can. Verifiable reports carry far more weight, with the vendor and in our scoring.

Prefer email, or is your issue about something else? Reach us through the contact page.